Refund Policy

Your personalization form is emailed to you immediately after purchase. Whether your order is refundable depends on one thing: whether you have submitted that form. Submitting it is what starts our work.

• Before you submit your personalization formYour order is fully refundable for thirty (30) days from the date of purchase, as long as your personalization form has not been submitted and no work has begun. Request a refund within that window and you receive the full amount back.
• After you submit your personalization formWork on your invitation page begins as soon as we receive your completed form. Because your page is designed personally for you from that moment on, your order becomes non-refundable once the form is submitted, including within the original thirty (30) day window. If you are still deciding, you are welcome to hold onto your form until you feel ready.
• Delivery and your approvalYour invitation page is delivered within two (2) business days of receiving your completed form. You then review it and may request corrections or changes before it is published. This review step is your opportunity to have the page adjusted — it is not a second refund window.
• If our system failsA full refund is issued if a failure on our end prevents your invitation page from performing its core purpose: collecting RSVPs, receiving guest photo uploads, and scanning QR codes for event check-in. This covers problems caused by our service itself. It does not cover the signal conditions at your venue or the strength of your guests' own cellular or Wi-Fi connections. Your photo gallery stays open during and after your celebration, so any guest who cannot upload on the day is able to add their photos later from a stronger connection.
• SMS creditsEach package includes three (3) SMS credits for guest notifications. SMS credits are non-refundable and hold no cash value.

Your invitation page depends on your guests having a working internet or cellular connection at your event. Weak, congested, or unavailable signal at your venue is outside our control and is not considered a system failure on our part.

We are not responsible for photo uploads that fail to complete, QR code check-in scans that will not register, or RSVPs that cannot be submitted when the cause is poor signal, venue Wi-Fi problems, or a guest's own device or data plan. Circumstances of this kind are not grounds for a refund.

The good news is that your photo gallery does not close when the party ends. Uploads remain open during and after your celebration, so guests who had trouble connecting at the venue can simply add their photos once they are home. If you know your venue has limited service, it is worth letting guests know they can upload later.

For invitation page support, email rsvp@quincetraditions.com. For all other inquiries, email hola@quincetraditions.com.

For complete terms, visit quincetraditions.com/return-and-refund-policy